Lambeth Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Lambeth Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, requesting a quote, or allowing a cleaner to carry out work, you agree to these terms. Please read them carefully before confirming any service. These terms are designed to be fair, clear, and practical, and they apply to all standard and one-off cleaning services supplied by Lambeth Cleaners.

In these terms, “we”, “us”, and “our” refer to Lambeth Cleaners, and “you” or “the customer” refers to the person or business requesting the service. Where a booking is made on behalf of another person, the person placing the booking confirms that they have authority to do so and that the service details provided are accurate. Any reference to a cleaning appointment, cleaning booking, or service visit means the agreed date, time, location, and scope of work.

These terms are intended to operate as a legal service page and should be read alongside any written quotation, invoice, or service confirmation issued by us. If there is any conflict between these terms and a specific written agreement signed by both parties, the written agreement will take priority to the extent of that conflict. Nothing in these terms affects your statutory rights as a consumer where those rights cannot be excluded or limited by law.

1. Booking Process

A booking may be made by email, online form, telephone, or another approved method. When you request a quote for Lambeth cleaning services, we may ask for information about the property, the type of service required, the number of rooms, the condition of the premises, access arrangements, parking restrictions, and any specialist tasks. This information helps us provide an accurate estimate and allocate suitable staff and equipment.

All quotations are based on the information you provide. If the property or tasks differ materially from what was described at the time of booking, we may adjust the price, duration, or assigned team size. A quotation is not binding until accepted by us and confirmed in writing or by electronic message. We reserve the right to decline a booking where we cannot reasonably meet the requested service requirements, health and safety conditions, or scheduling constraints.

Once your booking is confirmed, you are responsible for ensuring that the details are correct, including the address, date, start time, service type, and any special instructions. For recurring appointments, each visit will be treated according to the agreed schedule unless cancelled or amended in line with these terms. If you need to change the scope of work, you should notify us as early as possible so we can review the request and confirm whether the change can be accommodated.

Access to the property must be available at the agreed time. If our cleaner or team is unable to gain access because of a locked property, missing keys, incorrect security information, or your non-attendance where attendance is required, the visit may be treated as a late cancellation or a wasted attendance charge may apply. We may also reschedule the appointment if suitable access cannot be provided within a reasonable period.

For larger or specialist jobs, we may conduct an assessment before confirming the booking. This may be done remotely using photographs or descriptions, or by visiting the property if agreed. Any assessment is provided to help us plan the service and does not guarantee that all conditions on the day will match the initial description. Where hidden issues are discovered, we may revise the service plan accordingly.

2. Payments

Payment terms will be confirmed at the time of booking or in the invoice. Unless otherwise agreed, payment is due immediately after completion of the service. For some services, we may require a deposit, partial prepayment, or full advance payment. All prices are quoted in pounds sterling and, where applicable, may be subject to VAT or other taxes in accordance with UK law.

We accept payment by approved methods only. If payment is taken by bank transfer, card payment, direct debit, or any other specified means, you must ensure that cleared funds are available by the due date. Failure to pay on time may result in suspension of future bookings, recovery action, or additional charges for debt collection or late administration, to the extent permitted by law.

Where the service is time-based, any extension requested on the day may result in an additional charge. Where the work is based on a fixed quote, that quote applies only to the agreed scope. If you ask us to carry out additional cleaning, deep-cleaning, stain treatment, or extra rooms, we may provide a revised price before proceeding. The customer remains responsible for all charges incurred through authorised changes.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us reasonable notice. Unless a different notice period is stated in your confirmation, cancellations made within a short period before the appointment may attract a cancellation fee, particularly where staff, travel, or equipment have already been allocated. The exact charge may depend on the timing of the cancellation and the type of service booked.

If you cancel with sufficient notice, any deposit may be refunded or transferred to a future appointment, subject to any non-refundable costs already incurred by us. Where a booking is rescheduled, we will make reasonable efforts to offer an alternative date, but availability cannot be guaranteed. A rescheduled slot may be subject to revised pricing if the original service date, staffing, or scope of work changes significantly.

If we need to cancel or reschedule due to illness, safety concerns, equipment failure, weather disruption, or other operational reasons beyond our control, we will notify you as soon as reasonably practicable and offer an alternative date or refund any advance payment for the affected visit, unless we are prevented from doing so by circumstances outside our reasonable control.

4. Customer Responsibilities

You must ensure that the property is reasonably safe and suitable for cleaning. This includes providing access to water, electricity, and where relevant, functioning facilities needed to carry out the service. You must also remove or secure items of value, fragile objects, confidential documents, and any hazardous materials before the visit unless you have expressly asked us to handle them and we have agreed to do so.

You are responsible for informing us in advance of any known risks, including pets, alarm systems, aggressive behaviour, restricted access, mould, infestation, bodily fluids, needles, sharps, asbestos, or other dangerous substances. If such conditions are discovered during the visit, we may stop work immediately, leave the premises, or request specialist support. In these circumstances, you may still be charged for time spent and any costs reasonably incurred.

Where you provide cleaning products or equipment, you are responsible for ensuring that they are safe, suitable, and in working order. We may refuse to use any product that appears unsuitable or unsafe. If you request the use of a particular substance or method, you accept responsibility for any adverse result caused by that instruction, unless the issue arises from our negligence or failure to follow reasonable care.

5. Liability

We will carry out our services with reasonable skill and care. However, cleaning involves practical risk, and certain surfaces, finishes, and materials may be delicate, old, or prone to damage despite careful treatment. We do not accept liability for pre-existing damage, wear and tear, latent defects, or issues caused by unsuitable materials, poor maintenance, or manufacturer limitations.

We will not be responsible for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from the service, except where such limitation is not permitted by law. Our total liability for any claim connected to a specific booking will normally be limited to the amount paid for that booking, except in cases of death, personal injury, fraud, or other liability that cannot legally be limited or excluded.

If you believe that damage has occurred during a service, you must notify us within a reasonable time and provide relevant evidence, including photographs and a description of the issue. We may inspect the area or request further information before deciding how to respond. Where we accept responsibility, our remedy may include repair, replacement, or a refund, depending on the nature of the issue and the extent of any proven loss.

6. Waste Regulations and Disposal

As a provider of Lambeth cleaning services, we comply with applicable UK waste and environmental regulations. Waste produced during the service will be handled in a lawful and responsible manner. Ordinary cleaning waste such as used cloths, disposable pads, and small amounts of general rubbish may be removed only if this has been agreed as part of the booking and if doing so is lawful and safe.

We will not remove controlled, hazardous, clinical, or specialist waste unless we have expressly agreed in writing and are legally authorised to do so. This includes, without limitation, asbestos-related material, needles, sharps, bodily fluids, chemicals requiring specialist disposal, paint, solvents, oils, and electronic waste. If such material is found, you are responsible for arranging appropriate collection and disposal by a suitably qualified contractor.

You must not ask us to dispose of items in a way that would breach environmental law, local authority rules, landlord requirements, or site-specific policies. Any request to remove waste from the premises must be lawful and fully disclosed. If we reasonably believe that disposal would contravene waste regulations or create a health and safety risk, we may refuse the request without liability.

7. Complaints, Service Issues, and Remedies

If you are unhappy with any aspect of the service, you should notify us promptly so we can investigate. Complaints raised long after the appointment may be difficult to assess fairly, especially where conditions have changed after the visit. We may ask for photographs, descriptions, invoices, or other relevant evidence to help determine what happened and whether any remedial action is appropriate.

Where a genuine service failure is established, our preferred approach is to put matters right within a reasonable time, which may include a return visit, partial re-clean, or a price adjustment. Any remedy will depend on the nature of the complaint and whether the issue could have been resolved by prompt notification. Refunds are not automatically available for minor dissatisfaction, subjective preferences, or matters outside our control.

Nothing in this section removes your rights under the Consumer Rights Act 2015 or any other applicable UK consumer law. If you are a business customer, different statutory and contractual rules may apply. In all cases, we will act reasonably and proportionately when assessing any complaint or request for resolution.

8. Termination, Suspension, and Refusal of Service

We may suspend or terminate a booking, or refuse to attend, where payment is overdue, access is unsafe, instructions are misleading, or there is a serious risk to staff, equipment, or property. We may also decline to continue if abusive behaviour, unlawful requests, or undisclosed hazards are identified. In such cases, you may remain liable for charges already incurred.

We reserve the right to withdraw from a contract if continuing would place us in breach of law, regulatory requirements, or health and safety duties. Where possible, we will explain the reason and, if appropriate, offer an alternative arrangement. However, no guarantee is made that a suitable substitute service can always be provided.

Any failure by us to enforce a right or requirement immediately does not mean that we waive that right for the future. If any provision of these terms is held invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

9. Governing Law

These terms, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, unless mandatory law provides otherwise. If you are resident elsewhere in the UK, any rights you have under applicable consumer protection legislation remain unaffected.

These Terms and Conditions for Lambeth Cleaners are intended to be interpreted in a commercially sensible way and in accordance with applicable law. Headings are for convenience only and do not affect interpretation. Any reference to a statute or regulation includes any amendment, replacement, or re-enactment of that law.

By using our services, you acknowledge that you have read and understood these terms. They form the basis of the agreement between you and Lambeth Cleaners for the provision of cleaning services, and they help ensure that bookings, payments, cancellations, liability matters, waste handling, and legal obligations are managed transparently and fairly.